FAQ

Frequently Asked Questions (FAQ)

1. What is your return policy?
We offer a 14-day return policy on all items. If you're not fully satisfied with your purchase, you can return your items within 14 days of receiving your order. Please make sure the items are in their original condition and packaging. For more details, check out our full Return Policy.

2. How do I initiate a return?
To start a return, simply contact our customer support team at [your support email] with your order number and details about the item you’d like to return. We’ll provide you with a return shipping label and instructions.

3. How long will it take to receive my refund?
Once we receive and process your return, we will issue your refund to the original payment method within 5-7 business days. You'll receive a confirmation email once your refund has been processed.

4. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you'd like to exchange an item, please return the original product and place a new order for the item you’d like instead.

5. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this tracking number to follow your order’s journey right to your doorstep!

6. Do you ship internationally?
No, we offer international shipping. We only ship into the United States and Europe. Shipping fees will vary based on the destination, and any customs duties or taxes are the responsibility of the customer. Check out our Shipping Information page for more details.

7. My item is damaged or defective. What should I do?
We’re sorry to hear that! If your item is damaged or defective, please contact us within 7 days of receiving your order. We will resolve the issue by offering a replacement, store credit, or refund, depending on the situation. Please include photos of the damaged item when reaching out.

8. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible at [your support email]. If your order hasn’t been shipped yet, we can cancel it for you. Once an order is shipped, it can no longer be canceled, but you can initiate a return once you receive it.

9. How do I contact customer support?
You can reach us via email at osinquiries@protonmail.com for any questions, concerns, or assistance. Our team is happy to help you!

10. Do you offer gift cards?
Currently, we do not offer gift cards. Stay tuned, as we may offer them in the future!